Why Chatbots are Healthcare’s Future: Insights

chatbot technology in healthcare

This background advances the conversation in an agreed direction and maintains the proper context to achieve a common purpose. Any chatbot you develop that aims to give medical advice should deeply consider the regulations that govern it. There are things you can and cannot say, and there are regulations on how you can say things. Navigating yourself through this environment will require legal counsel to guide as you build this portion of your chatbot.

chatbot technology in healthcare

Industries across the board currently rely on chatbot technology to connect with customers. This communication can range from general customer service or sales inquiries to technical support and more advanced conversations. Below are a few examples of how several industries are currently using chatbots to expand their relationships with customers.

What is a chatbot in healthcare?

However, the final cost to develop a healthcare chatbot depends on the features and advancement of the chatbot. To get an idea, suppose a chatbot is developed using ML and AI algorithms for a mental healthcare app or integrated an app to a medical device; the cost of development may go up. Many patients rely on digital assistants to get specific nutritional advice and remind them to take their prescriptions on schedule.

chatbot technology in healthcare

Similarly, a picture of a doctor wearing a stethoscope may fit best for a symptom checker chatbot. This relays to the user that the responses have been verified by medical professionals. A drug bot answering questions about drug dosages and interactions should structure its responses for doctors and patients differently. Doctors https://www.metadialog.com/ would expect essential info delivered in the appropriate medical lexicon. Before chatbots, we had text messages that provided a convenient interface for communicating with friends, loved ones, and business partners. In fact, the survey findings reveal that more than 82 percent of people keep their messaging notifications on.


Although there are a variety of techniques for the development of chatbots, the general layout is relatively straightforward. As a computer application that uses ML to mimic human conversation, the underlying concept is similar for all types with 4 essential stages (input processing, input chatbot technology in healthcare understanding, response generation, and response selection) [14]. First, the user makes a request, in text or speech format, which is received and interpreted by the chatbot. From there, the processed information could be remembered, or more details could be requested for clarification.

  • As a computer application that uses ML to mimic human conversation, the underlying concept is similar for all types with 4 essential stages (input processing, input understanding, response generation, and response selection) [14].
  • Google has also expanded this opportunity for tech companies to allow them to use its open-source framework to develop AI chatbots.
  • Below, we explore some obstacles to that goal and discuss potential solutions to each obstacle.
  • Chatbot users (patients) need to see and experience the bots as ‘providing answers reflecting knowledge, competence, and experience’ (p. 24)—all of which are important to trust.
  • With the help of AI, it becomes more streamlined to take care of patients in need.